000			00319nam a22001337a 4500
999			_c12132 _d12132
005			20210827144001.0
008			210827b ||||| |||| 00| 0 eng d
100			_aBARON,STEVE.
245			_aSERVICE MARKETING TEXT AND CASE
250			_a3
260			_bPALGRAVE MACMILLAN _c2009
300			_a358p.
942			_2ddc _cBK