000 00274nam a2200109Ia 4500
008 201121s9999 xx 000 0 und d
100 _aIVE JOSEPHINE
245 2 _aA CHIEVING EXCELLENCE IN GUEST
260 _bMELBOURNE HOSPITALITY PRESS
_c2000
300 _c262
942 _cBK
999 _c10639
_d10639